Georgia Institute of Technology College of Sciences

This talk gives an overview of the mathematics of service processes, with a focus on several problems I have been involved in. In many service environments, resources are shared and delays arise as a result; examples include bank tellers, data centers, hospitals, the visa/mortgage application process.I will discuss some frequently employed mathematical tools in this area. Since randomness is inherent to many service environments, I will focus on stochastic processes and stochastic networks.